At GiantStar.in, we value your satisfaction. If you are not completely happy with your purchase, we are here to help. Please read our return and refund policy carefully.

1. Eligibility for Returns

  • You have 7 days from the date of delivery to initiate a return.
  • To be eligible for a return, items must be unused, in their original packaging, and include all tags, labels, and accessories.

2. Non-Returnable Items

  • Certain items are non-returnable, including:
    • Sale items
    • Gift cards
    • Items marked as final sale

3. Return Process

  • To initiate a return, please contact our customer service team at customercare@giantstar.in. Include your order number, details of the item you wish to return, and the reason for the return.
  • Our team will provide you with instructions on how to proceed.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.

5. Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 days.

6. Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We recommend contacting us first to ensure availability.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within +91-7021426292, 3 days of receiving your order. We may request photos of the damage to assist with the claims process.

8. Changes to This Policy

  • We reserve the right to update this return and refund policy at any time. Any changes will be posted on this page with the effective date noted.

9. Contact Information

  • For any questions regarding our return and refund policy, please reach out to:
    • Email: customercare@giantstar.in
    • Phone: +91-7021426292

Thank you for shopping with GiantStar.in! We appreciate your business and strive to ensure your complete satisfaction.